Policies



SHIPPING AND RETURNS

 

SHIPPING REGION

We ship worldwide.

SHIPPING METHODS

We ship orders via FedEx (Express or Ground), UPS,  or the United States Postal Service (USPS), using either Priority Mail or Express Mail, at our discretion. We will consider other shipping carriers and methods; please contact us to make arrangements or to get a price quote.

SHIPPING CHARGES

Shipping charges for standard shipping in continental United States will be displayed prior to checking out, if any are applicable. If your shipping address is outside of this zone, please contact us and we will send you a quote. Free shipping is only valid for the continental/lower 48 United States.

Foreign Duties or Fees

An international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Any fees, duties associated with customs clearance must be paid by you the recipient.  Bar None Diesel Performance, LLC has no control over these fees and cannot estimate these charges, and is not responsible for the cost of these charges.  Individual policies vary widely you should contact your local customs office for more information, or for help in estimating these fees.  Customs clearance time may delay our specified initial delivery period.

ORDERS AND SHIPMENTS

Your order will generally be shipped within two business days of your payment. In the case of our custom products, or special order items please allow 7-14 business days. Once your order has shipped, we will send you an e-mail advising you of this fact, along with tracking number, if applicable.

To reduce order processing time, or transit time , or freight cost,  Bar None Diesel Performance, LLC.  reserves the right to arrange for one or multiple items in your order to be shipped directly to you from one of our warehouses at our discretion. 

METHODS OF PAYMENT

PayPal or credit card - your order will be shipped without delay, provided it is in stock. Payments via ACH or check will ship when payment clears, approximately 3-5 business days. 

ORDER CANCELLATION

If your order has not yet shipped, you may cancel your order for a full refund. Send us a cancelation request via our Contact page.

Order cancelation requests are to be sent via email.

Cancellation requests on items that have been shipped, prior to the request for cancellation, are considered to be complete and therefore no cancellation will be granted. Special order or custom items/parts will not be granted cancellation, return or refund.

Cancellation request is subject to approval by Bar None Diesel Performance, LLC.  Canceled orders will be refunded, minus credit card processing fees and shipping. Current Visa and Mastercard fees are 3.5%. 

All cancellations are also subject to a 10% processing fee.

 

Returns

All returns must be authorized and approved by Bar None Diesel Performance, LLC. through an RMA Request.

 Return requests must be made within 10 days (calendar) after buyer receiving the product.  Received date will be taken from applicable tracking information from the order.

Approved returnable items must be received by Bar None Diesel within 20 calendar days of the product being received by buyer, as verified by tracking information.

 The product must be in new, unused condition, with all original boxes, packaging, parts, instructions, etc.

 Upon our receipt, all items will be inspected and at our (Bar None Diesel Performance, LLC.) discretion, credit may be refused and/or a re-stocking fee of 20% may apply.  Return shipping fees are the responsibility of the customer.

A 50% restocking fee will apply to all refused deliveries

Special Order or Pre-Order Items are non-refundable.

In addition, when returning an item for a refund, the original shipping cost incurred by Bar None Diesel Performance, LLC will be deducted from any eventual refund, regardless of any free shipping or free freight program that the item was processed under.

Return shipping fees are the responsibility of the customer and will not be refunded, except in the event that Bar None Diesel Performance, LLC.  made a mistake with the original order.

 All refunds, credits, and exchanges are for the cost of the item(s) only, and do not include shipping charges.

When returning items to us, we strongly urge you to use a shipping method that includes a tracking or delivery confirmation feature, as we will not be responsible for items lost or damaged during shipping.

Packages must be returned postage prepaid; Bar None Diesel Performance, LLC.  will reject any package arriving COD.

 

Instances that may result in credit not being given:

The product has been installed and/or used.

Shipping damage, you must contact us immediately if you find an item damaged in transit.

Product has been damaged due to customer handling, usage, installation, or attempt to install

The product is returned without the original contents of the shipping box (instructions, warranty card, hardware, clips, fasteners, etc.)

The seals, wrap, plastic coverings, internal packaging/boxing material, on product have been removed, cut, stained, painted, damaged etc.

Item Number or serial number does not match the item or serial number of the original part shipped to you.

RMA # (return merchandise authorization) is not obtained or affixed to the product.

 

 

Warranty Policy of Bar None Diesel Performance, LLC.

We guarantee our (Bar None Diesel Performance, LLC.), branded as Bar None Diesel, or Bar None Diesel Performance products against manufacturers defects for a period of 30 calendar days from the date of sale, unless otherwise noted, and is limited solely to the parts contained within the products kit. Warranty is valid only with proof of professional installation. Warranty is not transferable and is valid only for original purchaser.  All returns, credits, refunds and warranties are at the sole discretion of Bar None Diesel Performance, LLC. 

Under no circumstances shall Bar None Diesel Performance, LLC. be liable for any indirect, or direct, damage, labor charged or travel time or any other contingent expenses, incurred in diagnosis for defects, removal, or reinstallation of Bar None Diesel branded  products, or any other manufacturer’s products.

 All product warranties if any, implied have been done so at the discretion of the individual manufacturer. If you need warranty assistance on any other brand product you've purchased, please contact the manufacturer directly.

Bar None Diesel Performance does not establish these policies, they are established by the individual manufacturer.

  Please Note:

Many of the products that Bar None Diesel Performance, LLC. sells, or manufacturers are not legal for sale or use on any pollution controlled vehicles, are legal in California for off-highway use only, or are not legal for sale or use in the state of California, or have not been certified and approved for use on a public roadway. Buyer assumes all risk and liability associated with these products.

Chargebacks/NSF

All credit card charge backs or non sufficient funds checks will be subject to a $55.00 fee. Bar None Diesel Performance, LLC. strongly urges you to contact us, prior to you initializing or issuing a charge back.

RETURN/EXCHANGE PROCEDURE

If you would like to make a return or exchange, please contact customer service via the Returns page and supply your name, order number, the item(s) that you wish to return or exchange, and the reason for the return or exchange. We will supply you with a Return Merchandise Authorization (RMA) number, along with shipping instructions.

Please do not return merchandise to us without first acquiring an RMA. Failure to request an RMA, or returning an item without an RMA, will result in that return not being processed. Bar None Diesel Performance, LLC. will not be responsible for any unauthorized returns.

Items without RMA Numbers or that were not preauthorized by Bar None Diesel Performance, LLC. for return will be marked unclaimed for 15 calendar days. In this event, no contact attempts will be made by Bar None Diesel Performance, LLC. to Buyer. After 15 calendar days the item(s) will be disposed of as seen fit by Bar None Diesel Performance, LLC.  Should Buyer choose to have the product reshipped, back to them the payment for reshipment must be received within 15 calendar days from the date the item was marked as unclaimed. 

 

Revised: 01/27/15